- Act with honesty and integrity at all times
- Act only in the best interests of older clients
- Be caring and sensitive towards older people and vulnerable clients of any age
- Be courteous and responsive to all individuals and institutions
- Remain up to date with legal issues affecting older clients and vulnerable clients of any age
- Act only within their level of expertise
- Obtain legal aid for clients whenever possible
- Where legal aid is not available charge reasonably and transparently, and seek to minimise clients’ costs at all times
- Make home, hospital or care home visits to no extra charge to clients where we have member firms located in their area
- Allow clients the assistance of a trusted friend, relative or advocate if wished at meetings
- Communicate regularly and clearly with clients
- Take account of, and seek to overcome, visual or hearing difficulties in communicating with clients
- Communicate in plain English
- Where specialist expert advice is required obtain this for clients
- Where requested, update family members about work completed at no charge
